Contact Us
Contact Us
We are a small team and we read everything ourselves. No ticket queue, no bot.
This is the fastest way to reach us and the one we recommend. Put your order number in the subject line if you have one.
When we answer
Monday to Friday. We aim to reply within 24 to 48 hours on working days. Weekends and public holidays we are away from the desk, and messages sent then are picked up on the next working day.
Postal address
Maximilian Schäfer
trading as Nordhem Living
Berliner Allee 54
15806 Zossen
Germany
Telephone: +49 176 61062863
Please do not send returns to this address without contacting us first. We will confirm the correct return address when you start a return.
What to include
You will get a faster answer if you tell us:
- Your order number, if it is about an order
- What you expected and what actually happened
- A photo, if something arrived damaged or wrong
Common questions
Delivery times, returns and payment are covered on our FAQ page. If your question is there you will get an answer immediately instead of tomorrow.