FAQ
Ordering
How do I place an order?
Add what you want to the basket and check out. You do not need an account. You will get a confirmation email straight away with your order number on it.
Can I change or cancel my order?
Yes, if you tell us quickly. Once an order has gone to our supplier we can no longer stop it, and that usually happens within 24 hours. Write to us as soon as you can and we will do what we can.
Delivery
How long does delivery take?
Ten to twenty days from the day you order. Our production partners are based abroad and ship directly to you.
Why does it take that long?
Because the piece travels from where it is made rather than from a warehouse down the road. It is the same reason the price is what it is. We would rather be honest about the wait than surprise you with it after you have paid.
What does delivery cost?
Germany 5.99 EUR standard, free on orders over 55 EUR, or 9.99 EUR express. Rest of the EU 13.99 EUR. Everywhere else 19.99 EUR. Full list on our Shipping Policy page.
Do I get tracking?
Yes. You get a tracking link by email as soon as your parcel is handed over to the carrier. Tracking can take a few days to start updating.
Will I have to pay customs or import charges?
Inside the European Union, no. Import VAT is settled at checkout, so the amount you pay is the final amount. Nothing further is due when the parcel arrives and the carrier will not ask you for a handling fee. Outside the EU, including the UK, Switzerland, Norway and the United States, import duties, taxes and handling fees may be charged on arrival and are payable by the recipient.
Where do you deliver?
Germany, the European Union, and a list of countries including the UK, Switzerland, Norway, the United States, Canada, Australia and Japan. The full list is on our Shipping Policy page.
Returns
Can I send something back?
Yes. You have thirty days from the day the item reaches you to change your mind, no reason needed. See our Return and Refund Policy for how to do it. Your statutory 14 day right of withdrawal applies on top of this and is set out on our Right of Withdrawal page.
Who pays the return postage?
You do, unless the item arrived damaged or is not what you ordered. In those cases we cover it.
Something arrived broken. What now?
Send us a photo within a few days of it arriving. We will replace it or refund you. You will not be asked to post a broken item back at your own cost.
When do I get my money back?
Within fourteen days of us receiving the item back, to the same payment method you used.
Payment
Which payment methods do you take?
Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, BLIK, EPS and MobilePay. Which of these you see at checkout depends on your country and your device. Full details on our Payment Policy page.
Is paying on this site safe?
Yes. Payments are handled by the payment provider, encrypted end to end. We never see or store your card details.
Is VAT included in the price?
We are a small business under section 19 of the German VAT Act, so we do not charge VAT and do not show it separately. The price you see is the price you pay, plus shipping.
Anything else
If your question is not here, write to makc.fx@icloud.com. We answer on working days and aim to come back to you within 24 to 48 hours.