Payment Policy
Payment Policy
Accepted payment methods
We accept the following:
- Shop Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- PayPal
- Klarna
- Bancontact
- BLIK
- EPS
- MobilePay
The methods available to you at checkout depend on your country and your device.
When you are charged
Payment is taken when you complete your order. You receive an order confirmation by email immediately afterwards.
Currency and VAT
All prices and charges are in euro. In accordance with the small business regulation under section 19 of the German VAT Act (§ 19 UStG), we do not charge value added tax and do not show it separately. The price shown is the price you pay.
If your card is issued in another currency, your bank sets the exchange rate and may add its own fee. That is between you and your bank and we have no part in it.
Security
Payments are processed by our payment provider over an encrypted connection. Card details are never sent to us and we do not store them.
Failed or declined payments
If a payment is declined the order is not placed and no contract comes into effect. Check the details with your bank and try again, or use a different method.
Refunds
Refunds go back to the payment method you used. Once we release a refund it usually appears within a few working days, depending on your bank.
Questions about a charge
If you see a charge you do not recognise, email makc.fx@icloud.com with the date and amount before contacting your bank. We can usually clear it up faster.