Return and Refund Policy
Return and Refund Policy
Last updated: 1 September 2026
Your right to return
We give you 30 days from the day the goods reach you to send something back if you change your mind. No reason needed. This is a voluntary promise that goes further than the law requires.
Separately, and regardless of the above, you have a statutory 14 day right of withdrawal as a consumer. The formal instructions, including the model withdrawal form, are on our Right of Withdrawal page. Nothing in this policy limits that right.
Condition
Please return items in the condition you received them, complete and where reasonably possible in the original packaging. You may inspect and try an item as you would in a shop. If its value is reduced because you went further than that, we may deduct for the loss in value.
Who pays the return postage
You pay the direct cost of returning the goods.
We pay it if the item arrived damaged, faulty, or is not what you ordered. In that case do not post anything back at your own expense, contact us first and we will arrange it.
How to start a return
- Email makc.fx@icloud.com with your order number and what you want to return.
- We reply with the return address and anything you need to include.
- Send the parcel, ideally with tracking, and keep the proof of posting.
Please do not send anything back before contacting us. The return address is not the address the parcel came from, and an unannounced return can go missing.
Refunds
Once we have the goods back, or proof that you have sent them, we refund within 14 days to the same payment method you paid with. That includes the standard delivery cost you originally paid. If you chose Express rather than Standard, we refund the Standard amount.
Damaged or faulty items
Send us a photo within a few days of delivery. We will replace the item or refund you in full, and you will not be asked to pay return postage.
Your statutory rights in respect of faulty goods are not affected by this policy.